Caluna@home provides a secure, proven and scalable virtual contact centre community in the cloud, on-demand, to help you break free from the constraints of traditional contact centre models. It combines the latest platform technology and applications with a flexible network of highly qualified agents.
Press 1 If you need help on-demand
to recover quickly from unexpected disasters.
Press 2 If you experience unexpected
call overflow, and you need to lighten
Press 3 If you want scalable
day-to-day volume solutions that
don’t compromise service.
How fast can your contact centre respond to an unforeseen disaster or loss of resource (human or otherwise)? A cost effective and robust disaster recovery solution is available on-demand from Caluna@home. Our solution can be online in a matter of minutes to help your business maintain its contact centre capacity and quality of service whatever the future holds.
Caluna@home’s virtual contact centre platform provides flexible extra capacity whenever your contact centre needs it, with consistency and reliability. This extra ‘capacity on-demand’ could help you take peak-period overflows or ‘spikes’ in call-volume in your stride, without forcing additional investment in facilities, telephony or agent seat capacity.
Setting up or scaling a traditional ‘bricks & mortar’ contact centre typically means long deployment cycles, huge capital investments and costly support contracts. Going ‘virtual’ with Caluna@home gives you complete contact centre capacity flexibility and could reduce your contact centre’s operational costs significantly.
Our technology platform enable our users to cost effectively operate and manage all aspects of a contact centre, from recruitment, training, payroll, through to the ability to listen in to agents live, search and access call recordings and run real-time performance and ROI reports.
Find out about home working opportunities with Caluna@home