- Text size A A A
- Accessibility
- 0844 993 4444
- info@calunahome.com
Call on us for extra contact centre capacity whenever you need it
Caluna@home provides a secure, proven and scalable virtual contact centre community in the cloud, on-demand, to help you break free from the constraints of traditional contact centre models. It combines the latest platform technology and applications with a flexible network of highly qualified agents.
Press 1 If you need help on-demand
to recover quickly from unexpected disasters.
Press 2 If you experience unexpected
call overflow, and you need to lighten
the load.
Press 3 If you want scalable
day-to-day volume solutions that
don’t compromise service.
1
Disaster recovery
How fast can your contact centre respond to an unforeseen disaster or loss of resource (human or otherwise)? A cost effective and robust disaster recovery solution is available on-demand from Caluna@home. Our solution can be online in a matter of minutes to help your business maintain its contact centre capacity and quality of service whatever the future holds.
ABC
2
Overflow support
Caluna@home’s virtual contact centre platform provides flexible extra capacity whenever your contact centre needs it, with consistency and reliability. This extra ‘capacity on-demand’ could help you take peak-period overflows or ‘spikes’ in call-volume in your stride, without forcing additional investment in facilities, telephony or agent seat capacity.
DEF
3
Real-time solutions
Setting up or scaling a traditional ‘bricks & mortar’ contact centre typically means long deployment cycles, huge capital investments and costly support contracts. Going ‘virtual’ with Caluna@home gives you complete contact centre capacity flexibility and could reduce your contact centre’s operational costs significantly.