About Us:

Live Agent delivers a better quality and more cost-effective alternative to the traditional call centre. Our flexible call handling infrastructure exclusively uses specifically selected, high calibre home based agents to create a 'virtual' contact centre.

The UK contact centre industry currently employs over 1 million people but a drive for better service and lower costs has created a need for alternative solutions. After experimenting with off shoring many companies are now bringing their contact centre operations back to the UK.

The proven alternative for quality contact services
"It's all about improving the quality of your
customer contact whilst reducing staff overheads."

• Quality Agent Selection
  Our bespoke agent selection, profiling and matching processes ensure our clients benefit from some of the best sales, servicing and customer journey knowledge available within the UK. Home working is becoming more popular and helps individuals achieve a better work life balance. It attracts a higher calibre of personnel than traditional contact centres, they in turn deliver a better service to the end user.
• Cost Savings for Your Business
  Live Agent does not have the heavy burden of 'bricks and mortar' overheads faced by traditional call centres; these cost savings are enjoyed by all of our clients as it enables us to be very cost effective in our pricing.
• Flexibility
  We deliver on-demand, trackable and scaleable call handling solutions. Live Agent brings together new, more flexible working practices and is supported by the latest proven technology, so you can respond quickly to changing customer trends and effortlessly manage your 'peaks and troughs' more efficiently. We give your business the 'edge' when it comes to cost-effective customer contact management, call handling, telemarketing and data cleansing.
• Proven Technology and 24/7 Trackable Progress
  Home working is already firmly established in the US and Live Agent uses a successful and proven model to provide the customer contact solution UK industry is looking for. The management of such high numbers of agents in a virtual contact centre is made possible through our sophisticated operating platform. This platform already supports 20,000 agents in the US and runs the world's largest virtual workforce.
  At Live-Agent we understand your need to remain in control of your business and to be able to track our agents' progress. Every client has 24 hour on-line access to our advanced 'extranet' facility where you can download reports and review information from anywhere in the world - you will always have 'real time' progress on your telesales, telemarketing campaigns, data cleansing or inbound/outbound call handling. This is complemented by regular telephone contact with you from the management team.
• A 'greener' way to work
  One of the greenest benefits of working from home is of course the reduction of our daily carbon footprint. One of the biggest carbon emitters in the UK is transport, another is the heating and lighting of under used commercial office space. When you bear in mind that our agents do not need to commute and usually only heat and light their homes when they are there, you can easily see how all of these emissions are reduced when companies use Live Agent to handle their customer contact management instead of a traditional call centre. Imagine how your company could benefit from the cost savings while actively reducing its carbon footprint.

More information about us:
our mission | understanding your customers | benefits to your business | ecological & environmental rewards.