About Us | The benefits to your business

Live Agent's on demand contact centre solution enables your business to grow and meet your customers' changing expectations without the heavy burden of bricks-and-mortar levels of investment - high quality customer contact with reduced business overheads and increased profitability

We can help your company
overcome the traditional call centre staffing problems
of location, recruitment, retention, knowledge and flexibility.

• Lower your business overheads
• Higher calibre, UK-based staff
• Optimal contact with your customers & reduced cost per sale
• Quality data cleansing and management
• Up-to-the-minute trackable results on-line to keep you in control
• Flexible work patterns built around your business peaks & troughs
• Quickens your company's response to market and consumer change
• More reliable call centre staff
• Better staff retention and resource management
• Ecological and environmental rewards with substantial CO2 savings
• Technological data security

You can move up a gear by using a high calibre, cost-efficient, flexible & knowledgeable workforce of call handling, sales and marketing professionals, to provide optimal contact with your customers. So, if you are looking to expand your service centres, reduce costs, improve effectiveness and flexibility, repatriate jobs from offshore or simply raise service qualities then Live Agent has a role to play..

Lower business overheads

You no longer need to construct or maintain a large call centre building to accommodate your dedicated call centre staff. Our domestic outsourced structure eliminates the bricks and mortar overheads associated with building maintenance. This enables you to cut your operating costs yet still utilise a highly knowledgeable call centre workforce.

Higher calibre, UK-based staff

Live Agent's staff are selected and intensively trained to know your business inside and out. We recruit and train our live agents to match your company's product or industrial sector. Our bespoke live agent selection, profiling and matching processes ensure our clients benefit from some of the best sales, servicing and customer journey knowledge available within the UK. Our 'virtual' contact centre is not restricted to recruiting people within a 30 mile radius of the office like most bricks and mortar employers. It means that the best and most suitable people can be sourced from anywhere in the UK, delivering real benefits to our clients.

Optimal contact with your customers & reduced cost per sale

Our live agents fully engage with your customers to ultimately build and maintain highly profitable relationships between your business and your customer base. Live-Agent's intensively trained knowledgeable staff give better customer satisfaction and less frustration, which leads to a higher quality conversion rate - more sales for your business at a reduced cost per sale.

Quality data cleansing and management

Live Agent will methodically and intelligently cleanse your raw data and profile your customer base - this alone creates a valuable marketing tool to maximise your sales potential.

Up-to-the-minute trackable results on-line to keep you in control

You have direct on-line access to records of all calls; call notes and end of call actions, together with a comprehensive range of visual profile information and a full suite of MIS reporting - up-to-the-minute, 24 hours a day.

Flexible work patterns built around your business peaks & troughs

Why commit to a full time workforce on an 8 hour shift when you may only need staff for key hours? That is why we operate 30 minute shift patterns which enables businesses to maximize staffing levels at peak times, and reduce lost efficiency from operator down time. So if you only need agents for a few hours in the morning and a couple in the evening then that is all you contract for. This cost-efficient, flexible arrangement is ideal to work around your peaks and troughs or cover 'awkward' hours.

Quickens your company's response to market and consumer change

Live-Agent is a flexible, scaleable, call centre staff resource that can enable your company's expansion within days not months. You can quickly scale up the service, cost-effectively expanding your workforce with the right people to respond immediately to changing market forces.

More reliable call centre staff

You are no longer dependent on your staff reaching the office and delays or non-attendance due to bad weather or transport failure etc.

Better staff retention and resource management

We believe 'square pegs fit better in square holes' and as such a settled, well-rewarded workforce operating in a comfortable, familiar environment leads to better staff retention. This not only eliminates your expense of appointing and training new staff but your business benefits long-term from a more knowledgeable and experienced sales and call handling workforce. Additionally this enables quicker and easier business growth by overcoming recruitment and knowledge shortages.

Ecological and environmental rewards with substantial CO2 savings

Live Agent employs a domestic outsource structure that reduces the ecological impact of the workforce. Working from a home environment, our live agents eliminate the need to travel; additionally our clients no longer need to heat or light under-occupied call centre buildings. The Government is being actively encouraged to give incentives to UK companies who operate in this way, and as such our clients would also benefit from these incentives. In today's climate of increased environmental awareness and efforts to reduce our carbon footprint, it's comforting to know we at Live Agent are playing our part in promoting cleaner, greener working practices. (more info)

Technological data security

Live-Agent uses the latest in biometric and voice recognition software to provide increased security for all of our clients’ data.