About Us | Ecological & Environmental Rewards:

Working from home is a lifestyle choice that is growing in popularity, and the green element of using a home based workforce is particularly appealing to more environmentally aware businesses. UK Businesses can now reap the financial and environmental rewards of using Live Agents distributed outsource call centre solution - the most cost-effective call handling staff resource available for UK industry and commerce today.

UK Businesses and employees are able to take advantage of better technology, particularly now that many UK households have broadband connections, making it even easier to stay in touch via the internet.

According to a report from Oxford University working from home is definitely good for the environment. The environmental benefits of working from home have long been documented in many studies and many agree that whereas home working on its own may not save the planet, it is an example of the sort of behaviour that the Government should be encouraging. If companies are given the right incentives, then this way of working could make a significant contribution to sustainable business development in the UK.

One of the greenest benefits of working from home is of course the reduction of our daily carbon footprint. One of the biggest carbon emitters in the UK is transport, another is the heating and lighting of commercial office space. In order to maximise environmental savings through home working, the Oxford University report says firms should aim to have employees working from home more than one day a week, so that they can genuinely begin to reduce office space and associated carbon emissions.

However, the report also found that while home working conclusively reduces carbon emissions its adoption is being hampered by a lack of support from businesses. Many employers believe they cannot ‘remotely’ control the work schedules for staff, and daily tasks cannot be tracked efficiently. But this is not a problem for Live Agent’s clients as the performance of all of our live agents is continually monitored by us to ensure we deliver our promise to you.

40,000 outsource agents across the USA currently benefit from the proven technology that supports the Live Agent system. You are always in total control with track able results for every member of your team - from telesales, telemarketing and call handling to data cleansing and customer profiling.

Businesses and employees both feel the benefits of working from home not just financially but in terms of health and happiness, let alone the increasingly important environmental benefits. Staff feel healthier if they avoid stress, exertion and the time wasted commuting. Additionally many office-workers choose fast food for lunch and studies show that if they worked from home then 50% would eat less fatty or pre-packed food, 49% would generally eat less throughout the day and 36% would drink less caffeine. All of these benefits are felt by the employer as a happier, healthier workforce is more productive with less sickness and downtime.

In summary, Live-Agent provides immediate and cost-effective access to a highly trained, knowledgeable and flexible UK based workforce. An on-demand, trackable and scaleable call handling solution, the ideal temporary or permanent call handling staff solution which doesn’t require bricks-and-mortar levels of investment for you or the expense of running a call centre. It can help you and your company to reduce your carbon footprint, while growing to meet your changing customer expectations