Disaster recovery

The key people in your business will naturally understand the core need to "plan for success, but prepare for the worst". So you probably already have a disaster recovery plan for your contact centre put in place.

But how quickly can that plan be implemented? How much will it cost? And, most importantly, will an outstanding customer experience be maintained throughout?

With Live Agent's virtual contact centre platform underpinning your contact centre disaster recovery plan, your business will be able to manage any unexpected disaster or loss of resource seamlessly and instantly.

Using either your own staff or our network of agents, Live Agent is an on-demand resource that you can tap into whenever you need it. So you only pay for what you use, when you need to use it. This virtual contact centre requires no upfront spend if you install it yourself. Or we can cost-effectively integrate the Live Agent platform into your process for you, to ensure your disaster recovery plan has a proven contingency.

With Live Agent, best-in-class management tools also come as standard and we have working for us the very best community of agents in the business. So your customers will experience no reduction in service quality.

Our virtual contact centre platform will enable your business to:

• Protect customer confidence and the company brand
• Manage any temporary spike in the volume of customer calls, for days, weeks or months
• Deploy instantly, with no capital expenditure
• Avoid permanent investment for temporary capacity requirements
• Avoid disruption to normal call centre operations.

To learn more about how Live Agent can help your business plan for disaster recovery, call us on 01270 503250 or email sales@live-agent.co.uk

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