FAQs:

Here is a small selection of the questions clients most frequently ask our live agents.

If you have a specific enquiry please feel free to email faqs@live-agent.co.uk
or call us on 01270 503 400 and we will be more than happy to help.

How does Live Agent ensure my company data remains safe?

We adhere to a strict code of practice governed by our Privacy Policy and the Data Protection Act. Live Agent uses the latest in biometric and voice recognition software to provide ultimate security for confidential information; this state-of-the-art technology ensures no unauthorised personnel have access to our clients' data.

How does Live Agent monitor the live agents working for me?

Our management team have live access to all operators' screen activity and listening-in facilities to ensure your team is delivering the results you need.

Can I adjust the size of the team of live agents working for me in-line with market trends?

Yes. The Live Agent service is fully scaleable in-line with your requirements.

Is there a minimum or maximum size contract?

No. We recognise that each of our clients has an individual contact centre requirement. Our flexible team will work with you to deliver the best cost-effective solution for your business.

What services does Live Agent provide?

Our live agents can handle all of your inbound or outbound call handling requirements. This can include anything from answering calls and enquiries; making outgoing calls on your behalf in a sales and marketing campaign; generating sales leads and making sales appointments for your sales team to attend; general telemarketing and telesales services; data cleaning and intelligent customer profiling - In fact any type of communication with your customers!