Our Services | Inbound Call Handling:

When your customers call your office do they get to speak to a human being relatively quickly? Is it guaranteed the person answering the call will be able to handle the incoming enquiry efficiently? If not it is likely your customers will take their business elsewhere.

Live Agent inbound call handling services can be used for:

• Billing & payment
• Customer help lines
• Customer information and support lines
• Disaster recovery
• Donation lines
• Media response lines (TV, radio, press, direct mail, e-shots)
• Order lines

We know people dislike leaving messages on answering machines and having to spend time dealing with other automated technology associated with answering services. Many companies now recognise that outsourced inbound call handling can be more efficient than maintaining an in house inbound call centre. In addition to offering greater flexibility and cost savings than an in house call centre, Live Agent's out sourced distributed call centre services can provide valuable telephone cover at awkward hours, or simply leave your own staff free to concentrate on developing your core business. Whatever your requirement, using our live agents ensures all your enquiries are answered personally by a human being and serviced by highly trained call handlers.

So whether you need permanent, ongoing inbound call handling or temporary phone cover, outsourcing with the Live Agent distributed out sourced call centre and call handling service is totally flexible, trackable and scaleable in line with your business needs.