Our People | Matching the right Live Agent to the client:

It is a basic element of human nature that when a person has an interest in a specific subject then they become more fluent when talking about it; this is highly beneficial when trying to build a strong relationship with your customers . . . 'because round pegs definitely work better in round holes.'

For example, if your company sells children’s books then an agent who had children and enjoyed reading would be a better choice to connect with your customers than an agent who did not enjoy those activities; alternatively if your company sold car accessories then an agent with knowledge of vehicle parts, perhaps from a car mechanics background or hobby, would relate better to your customers. Whatever your sector or requirement Live Agent will deliver the right agents to relate better to your customers.

We are committed to being the most cost effective
call handling staff resource available for UK
industry and commerce today.
To handle your customers courteously,
cost effectively and efficiently so they buy more from you.

Whether call handling, telemarketing or data cleansing, all of our live agents receive intensive product training before any client's campaign 'goes live'. This ensures that each member of the call handling or telemarketing team fully understands the background and ethos behind your company. Such a level of in-depth knowledge means they can represent you more effectively and professionally. Furthermore, our executives are trained to understand your entire business portfolio, even though they may only currently be working on a single product or service; as a result you may come to regard our live agents as a valuable permanent extension to your own workforce – because to your customers we are 'you'.

We ask our clients to facilitate an induction programme with our live agents. This gives you the opportunity to give any additional background information on your company, and share your aspirations in your own words. Whether telemarketing, call handling, data cleansing or customer profiling, this gives our live agents a sense of ownership and of being a part of your brand; taking with them your values and enthusiasm for your product or service, which in turn conveys a more positive message to your customers.

Following the selection and client matching process, all of our live agents enjoy intensive, on-going training and development programmes that focus on developing their inter-personnel skills. At Live Agent we actively encourage our staff to engage in individual conversations with your customers, to build 'relationships' over the phone. This 'human' approach is enhanced by our live agents' own bright, friendly personalities and their desire to succeed for you, to ultimately become a valuable extension to your own sales and marketing workforce.