Real-time solutions

With the Live Agent virtual contact centre solution, there's little or no initial capital outlay. Furthermore, you only pay for the services you use, enabling your business to realise significant cost savings over traditional and outsourced contact centre models. Live Agent offers shorter deployment cycles, lower operational costs and flexible contract periods. With this level of control, you can manage a scalable resource model that suits your business and its goals.

With a virtual contact centre solution from Live Agent, there are a variety of commercial models to suit your business needs. For example, you can choose to utilise the Live Agent platform simply to power your existing contact centre, you can tap into the Live Agent network of professional at-home agents or you can integrate the platform and solution with your existing business critical systems. The Live Agent virtual contact centre solution is designed to be flexible to your requirements, so you only pay for what you need.

Yet, Live Agent is about much more than simply saving you money. It's about providing you with a seamless way to maintain the very highest of operating standards at all times. How? Adding the Live Agent solution will provide your managers with real-time visibility and real-time control, giving you greater call handling flexibility and better business results.

How does it work?

Live Agent dynamically matches the best available independent at-home agents to each call and gives you instant scalability - enabling you to handle any call volume with ease - all based on a cost effective pay-per-use model.

And because our virtual call centre runs on the Live-Agent on-demand contact centre platform, every call is centrally routed, managed, tracked, and rendered reportable in real time.

Furthermore, our performance-based operating model ensures that the most consistently performing agents handle the most calls. The result of all this is the world's most flexible and effective contact centre solution.

To learn more about how Live Agent's virtual contact centre could greatly improve the day-to-day contact centre capacity of your business, call us on 01270 503250 or email sales@live-agent.co.uk now.

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