Technology | Data Protection:

Client confidentiality, ensuring your customer security and the protection of customer data is of paramount importance.

At Live Agent all calls are monitored and recorded for customer protection. Furthermore we ensure all of our customer service agents are fully vetted and background checked, so you have the peace of mind that your customer service calls are being handled by a reputable agent.

Secure Payments:

If you require your Live Agents to take customer payments over the telephone, then all banking and confidential identity details are securely encrypted by utilising our interactive voice response solutions (IVR). Customers are securely transferred directly to the IVR system to enter in their details. This encrypted information is then sent directly to the client for processing while the customer is automatically returned to the agent who can continue servicing their call with minimal interruption.

Data Protection Act:

Live Agent is fully committed to compliance with the requirements of the Data Protection Act 1998 which came into force on 1 March 2000.

We therefore follow procedures which aim to ensure that all live agents, employees, elected members, contractors, agents, consultants, partners or other servants of the company who have access to any personal data held by or on behalf of Live Agent, are fully aware of and abide by their duties under the Data Protection Act 1998.

In order to operate efficiently, Live Agent has to collect and use information about people with whom it works. These may include members of the public, current, past and prospective employees, clients and customers, and suppliers. This personal information must be handled and dealt with properly, however it is collected, recorded and used, and whether it be on paper, in computer records or recorded by any other means, and there are safeguards within the Act to ensure this.

Live-Agent regards the lawful and correct treatment of personal and corporate information as very important to its successful operations and to maintaining confidence between the company and those with whom it carries out business. Live-Agent will ensure that it treats personal information lawfully and correctly. To this end the company fully endorses and adheres to the principles of Data Protection as set out in the Data Protection Act 1998. If you have any queries regarding our data protection policy please do not hesitate to contact us.