Technology | Extranet Demo

The Live Agent client extranet gives you access into our CRM system that is a web-based complement to your existing systems - distributed call centre and call tracking technology at its best.

The extranet 'tracker' gives you and your sales team access to real-time useable information at the click of a mouse. This tracks every stage of the call handling process, giving you 'real time' intelligence to plan your growth, and convert pipeline interest into confirmed sales.

Want to know more?

• Scroll down for more info about Live-Agent's extranet
• or call us now for a chat on 01270 503000 to discuss keeping your business growth on track
• or email yourteam@live-agent.co.uk and we'll contact you at the best time that's most convenient for you.

Live Agent's extranet gives you direct access to records of all live agents calls, call notes and end of call actions, together with a comprehensive range of visual profile information and a full suite of MIS reporting. This not only gives you the opportunity to track progress from anywhere in the world, but also helps us to monitor every aspect of our live agents activities to ensure we efficiently achieve your business objectives.

One of our clients describes the Live-Agent extranet as:

At Live Agent we believe communication with our clients is key. We want to ensure your success is measurable and to provide you with an excellent ROI. We understand that information is a powerful tool, and as a Live-Agents client we will have daily telephone conversations with you (and a weekly conference call) in addition to your on-going access to the extranet system - so you'll be kept informed every step of the way.

Click on any thumbnail below to see sample extranet screen shots (opens in a new window).

The Live Agent Extranet Advantage:

• Real time access to database, pipeline, generated leads and activity statistics.
• Globally accessible web user interface.
• Multi-level user privileges for:
  • Sales staff to view and accept their own fully qualified appointments.
  • Sales managers to view the activities of sales teams and individual performance.
  • Sales directors to effectively oversee the campaign in line with its strategic objectives.
• Interactive reports provide tabular and graphical representations of:
  • Campaign status and full profile information.
  • Historic and real time performance.
  • Real time status of the database, data-sorted by generated results and potential.
• Diary management.
  • On-line management of your sales team's diary. Detailing new, fully qualified leads, leading to more effective time management of your sales force.
• Automated email generation facilities.
  • A useful tool to enable e-shots and e-zines.