Technology | Overview of the Live Agent system:

Quite simply the technology that supports the Live Agent distributed call centre model has revolutionised the way people work together. It supports the most cost-effective call handling staff resource available for UK industry and commerce today.

It provides tighter control, clearer visibility and greater performance than any alternative solution with:

• Continual call routing and agent scoring system to maximise the use of your best agents.
• Workforce management to optimise capacity and distribution.
• Analytical tools to provide immediate visibility over every aspect of your contact centre requirement

Live Agents can be informed, scheduled, measured and motivated
- no matter where they are located.

By using a distributed call centre, either as an alternative or complement to traditional in-house call centres, Live-Agent can totally redefine the composition of your workforce. With call centre infrastructure capacity available on demand, you pay only for the staff resources that you actually need. Your company can quickly increase or decrease its contact centre infrastructure to meet actual live demand. This greatly reduces company overheads and provides greater efficiency, flexibility and productivity.

Relate to your customers better - courteously, cost effectively and efficiently, so they buy more from you.

Following years of daily use and feedback with the deployment for multiple industries and call types, the proven technology behind the Live-Agent solution is unmatched in its reliability, performance and effectiveness.